Chatbot and Content Design: developed flows; trained AI engines; consulted on best practices; dialog design; dialog grading for Medicare and Medicaid; advised on legal content requirements; intents and utterances mapping; content development; ensured voice and tone continuity through mobile, web, voice, and chatbot. Advised for accessibility features; mapped API callouts in flow; designed full path flows; updated and consolidated older flows; tagging; CMS organization; developed content plans; updated emergency messaging; ensured an equivalent experience across all platforms and for screen readers.